Shipping policy
🌿 Herbal Crown & Roots — Shipping Policy
At Herbal Crown & Roots, we take great care in preparing and shipping your order to ensure it arrives safely and promptly.
Order Processing
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- During high-volume periods, processing times may extend slightly.
- You will receive a confirmation email once your order has been placed and another email with tracking details once your order ships.
Shipping Times
- Domestic (U.S.) orders: Typically arrive within 3–7 business days after shipment.
- Shipping times may vary depending on your location, carrier delays, weather, or peak seasons.
Shipping Rates
- Shipping rates are calculated at checkout based on order weight and destination.
- Promotional free shipping offers may be available from time to time.
Tracking Information
- Once your order ships, tracking information will be emailed to you.
- Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
Incorrect or Incomplete Address
- Please ensure your shipping address is entered correctly at checkout.
- Herbal Crown & Roots is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once a package is handed over to the shipping carrier, delivery timelines are outside of our control.
- If your package is delayed or appears lost, please contact us and we will assist you in filing a claim or locating the package where possible.
Contact Us
If you have questions regarding your order or shipping, please contact us at:
📧 support@herbalcrownandroots.com
🌿 Herbal Crown & Roots